Business Process Integration Transforming Communications

Today’s enterprises operate in an age of constant acceleration for the real-time, “now" economy.  In this environment, IT must enable sales and marketing with visibility and customization so that they can see, analyze and respond to all aspects of the customer journey.  How can an enterprise communications system be fully integrated to address these challenges?  What is “business process integration” and how can it help?  Join us for this session as we explore ways to increase workforce productivity and mobility, leverage real-time data and intelligence with automated call reporting and analytics, and increase call and application reliability — all to streamline the customer experience.